Last Updated: September 18, 2026

Our Return Window

We accept returns within 30 calendar days from the date of delivery. This 30-day window applies to all eligible products, regardless of the reason for return — whether the item arrived damaged, did not match the description, or you simply changed your mind.

Returns initiated after the 30-day window cannot be accepted.

Eligibility Conditions

To qualify for a return, items must meet the following conditions:

  • Unused and in the same condition as received
  • Original packaging intact, including all accessories, manuals, and inserts
  • Return authorization obtained by contacting us before shipping the item back

Items that show signs of use, damage caused by the customer, or are missing original packaging may be refused or subject to a partial refund at our discretion. Products with quality defects are fully covered under this policy and are not subject to the unused-condition requirement for the defective component.

How to Initiate a Return

  1. Email info@siteonelink.com with your order number and reason for return.
  2. Our team will respond within 1 business day with a return authorization and instructions.
  3. Package the item securely in its original packaging and ship it to the return address below.
  4. Once we receive and inspect the returned item, we will process your refund.

Return Shipping

Return shipping is free. We cover the cost of return shipping for all eligible returns. There are no restocking fees and no hidden deductions from your refund.

Return Address

3290 Annandale Rd

Falls Church, VA 22042

United States

Refund Processing

After your return is received and inspected (typically within 1–2 business days), we will process your refund. Refunds are issued to the original payment method used at checkout (Visa, MasterCard, or PayPal).

Please allow 7–10 business days for the refunded amount to appear on your statement. This timeline is determined by your bank or payment provider and is outside our control. You will receive an email confirmation once the refund has been initiated on our end.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products marked as final sale at the time of purchase
  • Items returned without a return authorization
  • Items damaged after delivery due to customer handling

If you have questions about whether a specific item is returnable, please contact us before placing your order.

Contact

  • Email: info@siteonelink.com
  • Phone: +1 703-474-0738
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
  • Address: 3290 Annandale Rd, Falls Church, VA 22042, United States